FREE UK Delivery for orders over £20

ORDER 2 ITEMS GET 10% OFF /// ORDER 3 OR MORE GET 15% OFF     Offer ends Sunday! (no coupon required)

Returns

What is your returns policy?

  • Item no longer required
    If for any reason you need an exchange or refund for an unwanted item, contact us within 14 days for an authorisation number and follow the information on how to return the item to us. Refunds/exchanges are only offered for goods that are in perfect condition and have all their original labels and packaging.
  • Item faulty on arrival
    If you receive a faulty item and would like a refund, contact us within 14 days for an authorisation number and follow the information on how to return the item to us. Please send the item back in its original packaging with all labels attached.

How do I return an item?

To return an item please contact us first to request an authorisation number. Once you have received this, please include the number along with your order number and send it along with the package to the address below.

Returns Address
Urban Dealer,
London,
PO Box 475,
HA7 9GT, UK

How long until my refund/exchange is processed?

Please allow 7 days for processing. We endeavour to process refunds and exchanges as soon as possible.

Items excluded from our returns policy

The following items are excluded from our returns policy for hygiene reasons.

  • Socks
  • Underwear
  • Vests
  • Earrings